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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each page. A context menu will open. It comprises in-depth info about all the operations that you can perform on that particular page. Each pop-up window appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a huge selection of video tutorials clarifying how to use our hosting Control Panel. They're meant for those of you who want to see how things are getting done instead of only reading articles. Thus, everyone can swiftly become familiar with our Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the answer you searching for, take a peek at our comprehensive FAQ database, which contains questions asked by actual persons and provides practical solutions. We periodically "revamp" our Frequently Asked Questions section with new questions & answers in order to encompass all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions section either, we have a great team of customer support engineers available 24/7 and eager to assist you with any query. Each trouble ticket you send will be replied to in less than 60 minutes (the average ticket response time is about 20 mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 97957

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com